Complaints Policy
Overview
At Aria Development Holdings Ltd., we are committed to providing the highest standard of service to all our clients. We recognise that sometimes things can go wrong, and this policy outlines the clear and simple process for making a complaint. We aim to handle any issues fairly, transparently, and swiftly to reach a satisfactory resolution.
Our Commitment to You
Each of our clients is important to us, and we believe you have the right to a fair, swift, and courteous service at all times. We always endeavour to offer the best possible service, but we recognise that sometimes clients will not be completely happy with the services we provided.
If you have a complaint, this page will guide you through our process and help to resolve your complaint as swiftly as possible.
We are responsible for
- Dealing with complaints fairly and promptly and keeping the complainant informed;
- Investigate the complaint competently, diligently and impartially, obtaining additional information as necessary;
- Using competent staff for managing complaints; and
- Offer redress or remedial action, where appropriate.
If you are not happy with the service you have (or have not) received, you should in the first instance, try to resolve your dissatisfaction with your normal contact at Aria Development Holdings Limited. We accept complaints by post, telephone, and email:
Aria Development Holdings Limited
118 Piccadilly,
London, W1J 7NW, United Kingdom
Tel: +44 (0) 207 409 24 84
Email: info@aria-development.com
Version 1.0
Last revised August 2025